Terms of Service
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the online marketplace and related services (“Service”) operated by Cold Lemon, accessible at coldlemon.co.za.
By accessing or using the Service, you agree to be bound by these Terms and all policies incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.
These Terms constitute a legally binding agreement between you (“User”) and Cold Lemon. Please read them carefully before using the Service.
2. Definitions
In these Terms, the following words bear the meanings assigned to them below:
- “Business” means Cold Lemon, the operator of the Service.
- “Effective Date” means 27 September 2026, being the date on which these Terms come into force.
- “Service” means the online marketplace operated by Cold Lemon and accessible at coldlemon.co.za, including all features, functionality, and content made available through it.
- “User” means any person who accesses or uses the Service, whether as a registered account holder or otherwise.
3. Description of the Service
Cold Lemon provides the following: An online marketplace connecting residential and commercial clients with independent cleaning contractors for professional cleaning services.
4. Eligibility
Users must be at least 18 years old, possess the legal capacity to enter into binding contracts, and reside within our active service areas.
By accessing or using the Service, you represent and warrant that you meet all of the eligibility requirements set out above. If you do not meet these requirements, you must not use the Service.
5. User Accounts
Yes, accounts are required to book and manage cleanings. Responsibilities include providing accurate contact and location details, keeping credentials secure, and ensuring a safe, accessible environment for service providers.
You are solely responsible for safeguarding your account password and for all activity that occurs on your account. You must notify Cold Lemon immediately at coldlemon.admin@gmail.com if you become aware of any unauthorised access to or use of your account. Cold Lemon will not be liable for any loss or damage arising from your failure to comply with this obligation.
6. Acceptable Use and Prohibited Conduct
You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. The following conduct is strictly prohibited:
- Providing false booking information.
- Attempting to bypass the platform to hire cleaners independently.
- Engaging in fraudulent payments.
- Harassing staff or cleaners.
- Disrupting or scraping the website infrastructure.
Cold Lemon reserves the right to suspend or terminate accounts that breach any of these prohibitions, in line with the Term and Termination section of these Terms.
7. Payment and Fees
Payments are processed securely online through the booking platform at the time of reservation or via recurring billing schedules. All fees and charges are displayed before a booking is confirmed.
In accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the following information is disclosed:
- Supplier identity: Cold Lemon.
- Contact details: coldlemon.admin@gmail.com.
- Address of the Service: coldlemon.co.za.
- Payment mechanism: Payments are processed securely online through the booking platform at the time of reservation or via recurring billing schedules. All fees and charges are displayed before a booking is confirmed.
- Currency and VAT: All prices are displayed and charged in South African Rand (ZAR) and are inclusive of Value-Added Tax where applicable.
8. Refunds
Refunds or credits are handled on a case-by-case basis. Clients must cancel or reschedule prior to the designated cutoff window to avoid late cancellation fees.
Statutory refund rights available to consumers under the Consumer Protection Act 68 of 2008 and the ECTA section 44 cooling-off rights described in these Terms are not affected by this policy.
9. ECTA Cooling-Off Rights
Where a transaction concluded through the Service constitutes a consumer electronic transaction to which Chapter VII of ECTA applies, the consumer has the right under section 44 of ECTA to cancel the transaction without reason or penalty within 7 (seven) days after receipt of goods or conclusion of the service agreement, as the case may be.
This cooling-off right is subject to the statutory exceptions set out in section 42 of ECTA, which include, without limitation:
- Services that have already begun with the consumer’s prior consent before the expiry of the seven-day period.
- Goods made to the consumer’s specifications or clearly personalised.
- Perishable goods.
- Audio or video recordings or software that has been unsealed by the consumer.
- Newspapers, periodicals, and magazines.
- Gaming and lottery services.
- Financial services whose price depends on fluctuations in the financial market outside the supplier’s control.
To exercise this right, the consumer must notify Cold Lemon at coldlemon.admin@gmail.com within the applicable seven-day period.
10. Intellectual Property — Business Content
All platform design, text, graphics, logos, and branding are the exclusive property of the Business. Users receive a limited license to access the site for booking purposes only and may not copy or reuse platform assets.
Subject to your compliance with these Terms, Cold Lemon grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for its intended purpose of facilitating bookings. No other rights in the intellectual property of Cold Lemon are granted to you, whether by implication, estoppel, or otherwise.
11. User-Generated Content
Users grant the platform a non-exclusive license to display submitted reviews or feedback. Content must remain lawful, accurate, non-defamatory, and free of offensive material.
You retain ownership of any content you submit to the Service (“User Content”). By submitting User Content, you grant Cold Lemon a non-exclusive, royalty-free, worldwide licence to host, display, and distribute that User Content for the purpose of operating and promoting the Service. Cold Lemon may remove any User Content that, in its reasonable assessment, breaches these Terms or any applicable law, without prior notice to you.
12. Privacy and Data Protection
Cold Lemon processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). Your rights as a data subject and the Business’s personal information handling practices are set out in full in the Privacy Policy, available at:
By using the Service, you acknowledge that you have read and understood the Privacy Policy.
13. Disclaimer of Warranties
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Cold Lemon makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, in respect of the Service, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Cold Lemon does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defects will be corrected.
CPA Reservation: Nothing in this section excludes or limits any warranty, condition, or right that you have under the Consumer Protection Act 68 of 2008, in particular the implied warranty of quality under section 55 and the right to return goods under section 56, where you are a consumer to whom the CPA applies. Your statutory consumer rights remain fully intact.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Cold Lemon’s aggregate liability to any User arising out of or in connection with these Terms or the Service is limited to the total amount paid by that User to Cold Lemon in the 6 (six) months immediately preceding the event giving rise to the claim. Where no payment has been made, Cold Lemon’s aggregate liability shall not exceed R0.00 (Zero Rand).
To the maximum extent permitted by applicable law, Cold Lemon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, whether arising in contract, delict, or otherwise, even if Cold Lemon has been advised of the possibility of such damages.
CPA Reservation: Nothing in this section limits or excludes Cold Lemon’s liability for:
- Death or personal injury caused by Cold Lemon’s negligence.
- Gross negligence or wilful misconduct on the part of Cold Lemon or its directors, employees, or agents.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot lawfully be limited or excluded under South African law, including any non-excludable rights or remedies available to consumers under the Consumer Protection Act 68 of 2008.
15. Indemnification
You agree to indemnify, defend, and hold harmless Cold Lemon and its directors, employees, and agents from and against any and all third-party claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your breach of any provision of these Terms.
- Your infringement of any third-party intellectual property, privacy, or other rights.
- Your unlawful use of the Service.
This indemnity does not extend to any losses or damages caused by Cold Lemon’s own acts or omissions.
16. Term and Termination
Accounts may be suspended or terminated for violating terms, fraudulent activity, abusive behavior, or extended inactivity. Users may also close their accounts at any time by contacting support.
Upon termination of your account or access to the Service for any reason, your right to access and use the Service ends immediately. The following provisions shall survive termination by their nature and continue in full force and effect: Intellectual Property — Business Content, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.
17. Changes to These Terms
By posting the updated terms directly on the website with a revised effective date. Continued use of the platform after changes are posted constitutes acceptance of the new terms.
It is your responsibility to review these Terms periodically. Continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
19. Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, the parties must first attempt to resolve the matter through good-faith informal negotiation between authorised representatives of each party. Such negotiation must be initiated by written notice from the aggrieved party to the other and must continue for a period of at least 14 (fourteen) days from the date of that notice before either party may pursue any further remedy.
If the dispute is not resolved within the 14-day negotiation period, either party may pursue such further rights or remedies as may be available to it under applicable law.
CPA Reservation: Nothing in this section prevents a consumer to whom the Consumer Protection Act 68 of 2008 applies from lodging a complaint with the National Consumer Commission, approaching a Consumer Court, or making use of any other forum or remedy made available under the CPA, notwithstanding the informal negotiation process described above.
20. General Provisions
Severability
If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable to any extent, that provision shall, to that extent, be severed from the remaining Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid, enforceable provision that most closely reflects the original commercial intention of the parties.
Whole Agreement
These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference herein, constitute the whole agreement between you and Cold Lemon with respect to the Service and supersede all prior representations, agreements, negotiations, and understandings between the parties relating to the subject matter hereof.
Waiver
A failure or delay by Cold Lemon to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Cold Lemon to be effective.
Notices
Notices to Cold Lemon under these Terms may be sent to coldlemon.admin@gmail.com. Notices to you may be sent to the email address associated with your account on file, or may be posted directly on the Service, and shall be deemed received upon dispatch or posting, as applicable.
Assignment
You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of Cold Lemon. Cold Lemon may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of its business or assets, or by operation of law, without your prior consent.
21. Contact Information
If you have any questions, concerns, or queries regarding these Terms, please contact Cold Lemon at:
Email: coldlemon.admin@gmail.com
Website: coldlemon.co.za
22. Acceptance and Effective Date
These Terms are effective as of 27 September 2026. By accessing or continuing to use the Service on or after that date, you confirm that you have read, understood, and unconditionally accept these Terms of Service and agree to be bound by them.